Shipping policy

🚚 Shipping & Delivery Policy

Last Updated:02/09/2025

Welcome to StyleEx!.
We are committed to delivering your virtual and digital facial and beauty products efficiently and securely.
This Shipping & Delivery Policy explains how our delivery process works, estimated time frames, and important details about product access and order confirmation.

1. Nature of Our Products

We specialize in virtual and digital beauty-related products, including facial enhancement guides, beauty consultation materials, and online beauty-related services.
As these are digital goods, no physical shipping or courier delivery is required.

All orders are processed automatically through our secure system after successful payment confirmation via Payoneer Checkout or other approved payment partners.

2. Order Processing Time

  • Orders are usually processed instantly after payment confirmation.

  • In rare cases (system or payment gateway delay), order activation or digital file access may take up to 24 hours.

  • If any unexpected issue occurs, our support team will contact you immediately to resolve it.

3. Delivery Method

Since our products are virtual, they are delivered via:

  • Email download link (sent to your registered email address)

  • Or customer dashboard (accessible through your account on our website)

You’ll receive an Order Confirmation Email and a Delivery/Access Email within minutes of completing your payment.

Please ensure that you enter a valid and active email address at checkout to receive your product access link correctly.

4. Failed or Delayed Delivery

If you do not receive your digital product within 24 hours:

  • Please check your spam/junk folder first.

  • If still not received, contact our support team at contact.styleex.store@gmail.com

     with your order number, and we’ll resend it promptly.

We take all reasonable steps to ensure timely and secure delivery of your virtual items.

5. Incorrect Email Address

We are not responsible for delays or non-delivery caused by an incorrect email address provided during checkout.
Please double-check your details before submitting your order.

If you realize you entered an incorrect email, contact us immediately. If your order has not yet been processed, we can update the information for you.

6. Digital Product Access Duration

Once purchased, your virtual product remains available for download or access via your account for lifetime (unless otherwise stated on the product page).
We encourage you to download and securely store your purchased content.

7. International Access

Our digital products are available to customers worldwide, without any regional restriction.
All prices and transactions are processed in USD unless otherwise stated.

Customers are responsible for ensuring that digital downloads comply with local internet or digital import regulations.

8. Customer Support

If you experience any issue with accessing or receiving your digital order, please reach out to us:

📧 Email:contact.styleex.store@gmail.com

🌐 Website: www.styleex.store

🕒 Support Hours: Sunday – Thursday, 9:00 AM – 6:00 PM

We are happy to help resolve your issue promptly.